Contact Support
Email: sesats10.support@protonmail.com
To help us resolve issues quickly, please include:
- Your device model (e.g., iPhone 15 Pro / iPad Air)
- iOS/iPadOS version (Settings → General → About)
- App version (shown in the app’s Settings/About screen, if available)
- A brief description of what happened + steps to reproduce
- Screenshots (optional but helpful)
We typically respond within 1–2 business days.
Troubleshooting
- App won’t load / blank screen: force close and reopen the app.
- Content not updating: check your internet connection, then relaunch.
- Purchase/subscription not recognized: use Restore Purchases (if available), then restart the app.
- Unexpected behavior: restart your device and try again.
FAQ
How do I restore purchases?
If the app includes a Restore Purchases button, tap it while signed into the same Apple ID used for purchase.
Where can I report a bug or request a feature?
Email support@yourdomain.com with details.
Does the app provide medical advice?
No. The app is for educational/reference purposes only and does not replace professional medical judgment.
Privacy & Terms
Service Status
If the app relies on online services and you suspect an outage, contact support and we’ll confirm availability.